CORPS MEMBERS EDUCATE MARKETERS ON CUSTOMER RELATIONSHIP
CORPS MEMBERS EDUCATE MARKETERS ON CUSTOMER RELATIONSHIP
Corps members of the Servicom CDS group in Osogbo have sensitized marketers on the importance of good customer service and relationship. The sensitization was done during a courtesy visit paid to Oba Adenle market in Osogbo on Thursday 29th of August, 2019.
The president of the Servicom CDS, Mr. Abiade Abiola stated that the main purpose of the sensitization was to enlighten market men and women on three (3) core areas: to always show respect to customers regardless of their mood and position, to advise them on how to move their business to a greater level and also to make them aware that customers are their best income providers.
According to Mr Abiade, a survey was carried out on the market women which brought to their attention the inability of most marketers to communicate effectively with customers and also the frequent display/transfer of aggression from both parties during bargaining, hence, the need for the sensitization.
The seminar was done in three major languages; Yoruba, Hausa and Igbo for effective communication and better understanding. The marketers were encouraged to develop a strong bargaining strategy and also advised not to increase the price rate of their commodities in order to attract customers and quicken sales.
Placards were also carried to buttress their message and also to engage the marketers.
Reported by Faith John
OS/19B/1667
Corps members of the Servicom CDS group in Osogbo have sensitized marketers on the importance of good customer service and relationship. The sensitization was done during a courtesy visit paid to Oba Adenle market in Osogbo on Thursday 29th of August, 2019.
The president of the Servicom CDS, Mr. Abiade Abiola stated that the main purpose of the sensitization was to enlighten market men and women on three (3) core areas: to always show respect to customers regardless of their mood and position, to advise them on how to move their business to a greater level and also to make them aware that customers are their best income providers.
According to Mr Abiade, a survey was carried out on the market women which brought to their attention the inability of most marketers to communicate effectively with customers and also the frequent display/transfer of aggression from both parties during bargaining, hence, the need for the sensitization.
The seminar was done in three major languages; Yoruba, Hausa and Igbo for effective communication and better understanding. The marketers were encouraged to develop a strong bargaining strategy and also advised not to increase the price rate of their commodities in order to attract customers and quicken sales.
Placards were also carried to buttress their message and also to engage the marketers.
Reported by Faith John
OS/19B/1667
Wow! This is wonderful, Kudus to Mr. Toheeb Abiola and the Editorial board
ReplyDeleteWow! Thank u my presido, u are getting there. Let keep waxy stronger together .
ReplyDelete